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FindHomecoming.com Customer Q&A

By  Erica Hartley,   posted Jul 14, 2016
When will my order be shipped? Order # FHF24080 thank you
By  Customer Service Center,   posted Jul 16, 2016
Hi,thank you for your inquiry. We are sorry to reply you so late.
Please do not worry,we can guarantee that you will receive your dress before your event date. Enjoy your shopping here.
By  Kim,   posted Sep 18, 2015
Does this dress stretch at all. Daughter is in between sizes closer to a 6 than the 8.
By  Customer Service Center,   posted Sep 18, 2015
Hi,thank you for your inquiry. This dress doesn't stretch.
If you worry about the size, we suggest that you could choose custom size. Then it will fit your daughter perfectly. Enjoy your shopping here.
By  Aleigh,   posted Oct 14, 2014
Is this a legitimate company? Is there a way you can prove it since you are in china?
By  Customer Service Center,   posted Oct 14, 2014
Hi,thank you for your inquiry. Yes,we are legitimate company,all the sample dresse shown on the website were made by ourselves and the the pictures were taken on our own expence.What do you want to see from us to  prove we are legitimate?We will send you the information you need. Enjoy your shopping here.
By  Sandra,   posted Sep 17, 2014
I would like to purchase dress style H0409 for my daughters homecoming dance. I need a size 6 and would like to know if it's possible to get it by the 23rd of September. Please contact me as soon as possible. Thank you!
By  Customer Service Center,   posted Sep 17, 2014
Hi,thank you for your inquiry. We just have S M L XL XXL in stock,if there is the size you need,you can get it in time. Enjoy your shopping here.
By  Sarah Baker,   posted Aug 28, 2014
Can you send the dress back to get tailored after you tried it on?
By  Customer Service Center,   posted Aug 28, 2014
Hi,thank you for your inquiry. Hello, dear,
the shipping cost is expensive.
So we just suggest you to alter the dress in your local place.
Hope you can understand.
Have a good day. Enjoy your shopping here.
By  Eliza Rassam,   posted Mar 4, 2014
Where and how can we pay the money ?
By  Customer Service Center,   posted Mar 4, 2014
Hi,thank you for your inquiry. Please place your order step by step,finally,you will reach the paying page.
These are our payment methods.
http://www.findhomecoming.com/info/Payment-Guide/ Enjoy your shopping here.
By  nichole,   posted Dec 21, 2013
when is my dress going to come in
By  Customer Service Center,   posted Dec 21, 2013
Hi,thank you for your inquiry. Hello, dear,
Your dress had been shipped out yesterday.
The tracking number is still in our express company.
When we get it, we will send to you by email.
Please don't worry.
We promise you can receive the dress soon. Enjoy your shopping here.
By  nichole griffiths,   posted Dec 14, 2013
i got the Sweetheart Empire Waist Sequins A-Line Organza Homecoming Dress and I got the size 22 dress on 12/11/13 and it was to small so ordered the size 26 yesterday and I know that one will fit me but I told my mom when I ordered the size 22 my mom said it will be to big so then I ordered the size 18 but if the size 22 was small on me then the 22 wil be also so I would like to know if u can cancel the size 18 dress and will like my money back for the 22 and the 18 size dresses please and thank you the dress is very pretty and I know I would like it my semi is next month and I cant wait to get my size 24 dress hopefully by next week if you have any concerns please contact me on my cell 5703098978 or house 5709555459 or email me thank you!
By  Customer Service Center,   posted Dec 14, 2013
Hi,thank you for your inquiry. Hello, dear, we have cancelled the size 18 dress and start to make the size 26 dress for you now. Please don't worry. We will make the dress in size 26, and we have refunded the payment of the dress size 18 to you. Please note to check. Have a good day. Since you choosed credit card to pay the order, the money will be refund to your credit card.It will take some time for you to get the money, normally 3-7 working days.According to the policy of credit card company, you can get the money no more than 30 days.So please wait patiently. Enjoy your shopping here.
By  nichole,   posted Dec 13, 2013
i would like to take back my dress i got today its to small on me and i reordered a different size thank you the dress is pretty that's why i picked it and i put it on and it was to small so i just put in a new order for 2 sizes bigger and i would like my money back for the dress that was to small thank you!
By  Customer Service Center,   posted Dec 13, 2013
Hi,thank you for your inquiry. Hello, dear,

OK, we will cancel the size 18 dress and make the size 26 order for you.
Please don't worry.
We will change the size 18 to 26, then refund one payment to you.
Please don't worry.
Have a good day. Enjoy your shopping here.

By  Kristine,   posted Sep 25, 2013
It is very important that I receive the dress by 10-9-13. Please let me know if this is possible.
By  Customer Service Center,   posted Sep 26, 2013
Hi,thank you for your inquiry. Hello, dear,
I have ask our designer to speed up the time to make your dress.
Your dress will be finished on Oct 5th.
Then we will ship it out.
We will use the fastest express company to ship the dress to you.
Please don't worry.
We will try our best to let you receive the dress on time.
Have a good day. Enjoy your shopping here.
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